| Customer Service |
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| Warm tips |
- Always reserve a minimum number of parts. Key components should be kept in the field for quick replacement, thus minimizing downtime.
- Make sure that your equipment operators have received training in good working order and safety training.
- In order to facilitate better equipment selection, please provide the following information in the consultation:
①be packaged materials and their properties;
② bag type and size;
③ packaging capacity requirements;
④ Packaging net weight and measurement accuracy
Equipment spatial dimensions
⑤ reserved;
- Kaiwei Company long-term with automatic weighing packaging palletizing production line physical prototypes, can strip the actual operation, welcome customers to come to our distance all-round inspection.
- Please take a moment to visit the monthly www.hwgzx.cn, make sure to know our latest product information and news events.
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| Customer Service |
Current Location：Home > Customer Service |
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| You are welcome to the customer service center of Kaiwei Company |
Both product quality and after-sales service are indispensable. We have ever maintained a good cooperative relationship with each customer. Most of customers may ask themselves, “after adopting the equipment supplied by Kaiwei, what kind of service they will offer to us after all?” We are sure you will find your answer through the following document.
Your satisfaction is our commitment. Our target is to give you our full support and do our best to help you bring the efficiency of the equipment into full play. We have been devoting ourselves to offering you the most valuable service in the industry of automatic packing and unpacking equipment:
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◇ Technical support
◇ Supply of spare parts
◇ Preventive maintenance
◇ Retrofitting and upgrading
◇ Technical training
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| We attach importance to your business and are looking forward to cooperating with you! |
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| Technical support |
By virtue of our customer service team, we can offer more professional and individualized services to you and reply all your technical inquiries as soon as possible. We have a professional and experienced after-sales service team to answer your phone calls, evaluate your problems and provide relevant solutions in line with your specific problems.
Tel：0510-83308666
Fax：0510-83304608
Email：kxs@kwle.com
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| Supply of spare parts |
We will provide high quality stock for spare parts to ensure the shortest lead time and deliver to the customers’ site in a rapid and effective manner. You can contact our department of spare parts through the following contact way:
Tel：0510-83308666
Fax：0510-83304608
Email：kxs@kwle.com
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| Preventive maintenance |
Keeping equipment in a sound operating status is indispensable for high efficient and continuous operation. The preventive maintenance plan can prevent equipment from failure or make a rapid remedy so as to eliminate the possibility of accident.
The regular maintenance by professional technical service engineers can ensure the equipment to operate stably for long term, achieve the optimal performance indexes and guarantee or extend the service life. Our technical service engineers will provide a report after each inspection, which shall include:
—Overall status of equipment
—Components required to be replaced
—Applicable retrofitting and upgrading
—Pictures and remarks on equipment failure
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| Retrofitting and upgrading |
For Kaiwei Company, retrofitting means that the customers’ business goal has been realized through innovation. For many years, we have carried out a large number of product research & development and sustained our improvement of equipment.
The retrofitting and upgrading has also made your equipment achieve higher reliability, minimal down time and even improve the overall production capacity. In other words, the used equipment has been turned into advanced equipment. We carry out retrofitting and upgrading through software, mechanical component, electronic component upgrade or the upgrade of their combination.
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| Technical training |
For enabling your equipment to achieve optimal performance, necessary operation and maintenance training is indispensable, therefore, after the equipment commissioning, the on-site technical service engineer of Kaiwei Company will offer free basic operation and maintenance training to you.
In addition, the customers’ service center of Kaiwei will offer other more professional trainings. For example, the inductive course training, hand-to-hand training, on-line learning, guidance to operating personnel and easy-to-use technical training etc. The training covers operation, commissioning, maintenance, troubleshooting and other fields.
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